Product Specific Training

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Last night was my first day back at the night shift, and the first day of Product Specific Training.  What got to me most is how there were so many who wanted nothing but to show-off their knowledge of the stuff. Blah!

I heard so many ask questions that I thought were stupid. No, I don’t think they’re ignorant for not understanding. I mean stupid in the sense that – hmm how will I put it? – hello, do you seriously have to ask that?

These type of questions normally come from tech support veterans. They are used to a certain way, processes from their previous companies and clients. And they look for the same things here.  And they ask about it even after the trainer just finished saying that things are done differently.

So far, my impression is that the processes are simpler with the support model we’ll be using. And then there were these guys trying to complicate things.